Return & Refund Policy

Thank you for shopping at The Tile Place.

Please read this policy carefully. This is the Return and Refund Policy of The Tile Place.

Products

We issue refunds for products within 30 days of the original purchase. If you are not satisfied with your purchase, please return the merchandise to our store.

Conditions that must be met to issue a refund

Please contact us before returning a product, we won’t be able to refund your product if you didn’t contact us. We will not refund a product if it doesn’t meet these conditions below.

• All returned merchandise must be undamaged and in resalable condition.
• Your refund will be processed by the same method of payment from your original purchase.
• Once a product has been installed, it cannot be returned.
• Claim for damage or shortages must be made upon receipt of product.
• Prior to making a return, we ask that you request a return authorization from our office. Return authorizations are granted up to 30 days from the receipt of your order, (Refund are not allowed after 30 days.)
• Once we receive the returned products as described above, the refund process will begin, expected processing time is typically 1 to 3 business days from the date the material is received.
• Shipping charges are not refundable.
• The customer assumes the returning shipping cost, associated with the return. This cost is deducted from the refund before it is issued to the customer.

Shipping Cost

Exchange

Customers can exchange the product by first returning the original purchase to our store, meeting all the return conditions established above. After the completion of the return, customers may request the refund be applied to the new order.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone : (305)769-9769                By email: Returns@TilePlace.com