Cart FAQ
Frequently Asked Questions
Find quick answers to common questions about our products, nationwide shipping, and trade services. If you need more specific details, our team in Miami and Orlando is ready to help.
1. What should I do if I can't find the product I'm looking for?
If you don’t see the specific style or size you need on our website, please give us a call at 305-769-9769. We manage dynamic offline inventories across our distribution yards in Miami and Orlando that may not be fully indexed online. Our team can check real-time stock and secure availability for you instantly.
2. Do you offer tile samples?
Yes, we offer samples for most of our tile collections. We highly recommend ordering samples to verify color, texture, and finish under your specific lighting conditions before committing to a full purchase. Contact us or visit our showrooms in Miami or Orlando to pick up samples directly.
3. Can you assist with large volume orders for commercial projects?
Absolutely. Bulk logistics and contract coordination are our specialty. We offer dedicated account managers for contractors and developers to handle submittals, bulk tier pricing, and scheduled deliveries. Whether your project is in Central Florida or anywhere in the US, we ensure your materials arrive on time and within budget.
4. What are the delivery options available?
We offer flexible logistics tailored to your needs:
- Local Pickup: Available at our Miami (Opa-locka) and Orlando distribution centers.
- Nationwide Shipping: Secure freight delivery to all 50 states.
- Commercial Freight: For large orders, we use specialized liftgate services to ensure safe drop-offs at job sites.
5. How can I get technical support for a product?
Our technical team is available to assist with product specifications, installation recommendations, and material compatibility. Whether you are a DIY homeowner or a professional installer, feel free to reach out via phone or email for expert guidance.
6. Do you offer installation services?
While TilePlace does not provide direct installation services, we have established partnerships with trusted, licensed contractors in Miami, Orlando, Tampa, and nationwide. We can refer you to qualified professionals who match your project’s specific requirements.
7. What is your return policy?
We accept returns within 30 days of purchase. Products must be in their original, unopened packaging and condition. Please note that custom cut orders and special orders are final sale and not eligible for returns. For full details, please review our Return Policy page.
8. How can I check the status of my order?
You can track your order status by logging into your account on our website. Once your order ships, you will receive an email with tracking information. For urgent updates, our customer service team is available Mon–Sun from 8:00 AM to 10:00 PM.
9. Do you have a showroom in Orlando or Tampa?
Yes! In addition to our headquarters in Miami, we now serve Central Florida with a location in Orlando. We invite you to visit our showrooms to browse our full catalog, see physical samples, and speak with our design experts. Check our Locations page for addresses and hours.
10. How do I open a Professional/Contractor Account?
We offer exclusive benefits for trade professionals, including volume discounts, priority support, and net terms. To open a trade account, please contact us directly or fill out the “Contractor Services” option in our contact form.