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For Store Related Issues and Questions:
Please call us at 1-800-HomeDepot to speak directly with a Customer Care Store Specialist about your issue or send us an email using the form below.


The Home Depot Store Customer Care Hours
Monday - Friday: 8 a.m. - 8 p.m.
Saturday: 9 a.m. - 6 p.m.
Sunday: 12 p.m. - 6 p.m.
Closed Christmas Day.


Send Us an Email
Do you have a question or comment related to your homedepot.com order? Send us an email.

frequently asked questions

Customer Care

What is the best way to contact The Home Depot about issues related to service or merchandise?
For complaints or positive comments around the service you received in our stores or general merchandise questions or issues, call 1-800-553-3199. For general inquiries, please contact your local store.

Rebates

Where can I get information about product rebates?
Answers to general inquiries concerning product rebates can be found at your local store, or by visiting our Online Rebate Center.


Where can I find rebate forms?
Rebate forms are available at your local store or in our Online Rebate Center.


Where can I check the status of a previously submitted rebate/redemption form?
There are two types of rebate/redemption offers. The first is a Gift Card offer from The Home Depot and the second is a rebate/redemption offer from the manufacturer. To check the status of a Gift Card offers from The Home Depot, call 1-800-301-9207 or visit www.fast-giftcard.com/giftcardstatus. To check the status of a rebate/redemption offer from a manufacturer, you will need to contact the manufacturer directly via the number listed on the rebate form. You can access forms for offers currently in effect by visiting our Online Rebate Center.


I lost my receipt needed for a rebate. How can I get another?
To get a copy of your original receipt, contact the store where you made the purchase.


Find Your Local Store

eReceipts

GENERAL

 

What are eReceipts?
Upon checkout in most of our stores, you now have the option to have a duplicate electronic copy of your paper receipt emailed directly to you within minutes, in addition to receiving a paper copy at the time of purchase, refund or account payment.

 

How do I register to receive eReceipts for my purchases?
During checkout on the pinpad, you can register by entering a credit/debit card or phone number and confirming your email address. Then eReceipts will be emailed to you for all subsequent in-store sales, refunds or account payments associated with the registered credit/debit card or phone number used during the transaction.

 

Will I have to enter my email address every time I want an eReceipt?
No. Once you register your email using a credit/debit card or telephone number, you simply have to swipe that card or enter your telephone number during your next transaction, verify your email address and then you will automatically receive an eReceipt.

 

Can I register multiple email addresses?
No, you can only register one email address per credit/debit card and/or phone number.

 

How long will it take for me to receive the eReceipt after I make my purchase?
You should receive the eReceipt minutes after the transaction (sale, refund or payment on account).

 

Will I still receive paper receipts?
Yes, paper receipts will continue to be provided.

 

Why aren’t eReceipts offered in my state?
State statutes currently prohibit us from making this program available in your state.

 

MARKETING

 

Will The Home Depot use my email for marketing purposes?  What if I do not want to receive marketing emails?
If you sign up to receive emails about our special offers and promotions, how-to project information or great design ideas, The Home Depot may email you in accordance with our Privacy & Security Statement, which is available online.  If you no longer wish to receive these kinds of emails, you can opt out by clicking on the link at the bottom of the email you received, by visiting the Privacy Preferences page on our website, or by calling Customer Care at 1-800-HOMEDEPOT and providing your email address.

 

By signing up for eReceipts, does that mean that you will send me spam and other marketing that I do not want?
No.  The Home Depot strives to communicate with our customers when and how they want to hear from us.  If you sign up to receive emails about our special offers and promotions, how-to project information or great design ideas, The Home Depot will email you in accordance with our Privacy & Security Statement, which is available online.  If you no longer wish to receive these kinds of emails, you can opt out by clicking on the link at the bottom of the email you received, by visiting the Privacy Preferences page on our website, or by calling Customer Care at 1-800-HOMEDEPOT and providing your email address.

 

Can I sign up to receive an eReceipt without signing up to receive other Home Depot emails?
Yes.  Select “No” during the eReceipt registration process when you are asked if you would like to receive special offers from The Home Depot.

 

Can I use my eReceipt to make a return?
Yes, eReceipts can be used to process returns just like a paper receipt.

 

Can I return a purchase if I lost my eReceipt?
Yes. Receipts for purchases (including eReceipts) made with credit, debit or check within the last 90 days may be located in our system. Ask a store associate about receipt look up.